Building an NLP Chatbot for a restaurant with Flask by Aindriya Barua They She

One of the most disruptive changes that the digital era has brought about is the possibility to stay connected with your customers night and day. This means that the delivery of any kind of promotions, offers, deals, or advertisements can happen at any time and with lightning speed. They offer more freedom and flexibility when it comes to interactive conversational app elements that boost user experience such as carousels, buttons, transactional interfaces, etc.

hospitality industry

Bots can parallel serve as an intelligence-gathering tool which assists a restaurant in understanding their customers. With chatbots, your customers no longer need to make a call to reserve a table, wait for staff to attend to them or wait in line for tables to free up. Restaurants don’t need to have an exclusive service executive for the customers either.

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Restaurants are busy places, and sometimes things go off course (pun intended!). Sometimes customers will be unsatisfied with their meal or their service, and they will want to talk to someone. In restaurants, this often happens immediately, while the customer is in the restaurant. Some customers don’t feel comfortable with face to face confrontation and find it awkward, for those customers, they might prefer to make a complaint through a chatbot.

How does robots help the hospitality industry?

The robots are designed to deliver items to guest rooms, including towels, toiletries, and other amenities. Guests can also use the robots to request housekeeping services or recycle unwanted items. The results have been impressive.

While the larger companies might use their bots for more innovative purposes but the small business can use the bots for improving their day to day work routines ro reduce their running costs. is a knowledge platform for the hospitality and travel industry. The introduction of menus may be a useful application for restaurant regulars.

Customer Analytics and Statistics are Provided

These businesses rely on humans to take calls and make bookings. Now, imagine your restaurant chatbots doing the same on your behalf. Your restaurant bots can tap into your email list and can send personalized promotional offers, deals to your prospects & customers.

How does chatbots and artificial intelligence helps hospitality & Tourism industry?

With this in mind, a key advantage of an AI chatbot for hotels, airlines, restaurants and car rental services is the ability to provide 24/7 customer service. An AI chatbot can easily cope with common questions and will be able to do so at all times of the day.

Businesses that optimize their content for mobile and websites with voice search in mind can gain more visibility while providing users with a better overall experience. They can show the menu to the potential customer, answer questions, and make reservations amongst other tasks to help the restaurant become more successful. This restaurant chatbot asks four questions at the start, but they seem more human-like than the robotic options of “Menu”, “Opening hours”, etc. This makes the conversation a little more personal and the visitor might feel more understood by the business. You can choose from the options and get a quick reply, or wait for the chat agent to speak to. TGI Fridays use a restaurant bot to serve a variety of customer needs.

Customer service

There are several options for how this type of chatbot will operate. One way to build a customised restaurant chatbot is to hire an agency. Restaurant chatbots have the potential to take the growth of any food and beverage business to the next level.

  • Keeping up with current trends shows your customers that you are an innovative and forward-thinking company.
  • They have proven to be a great asset to thriving businesses in the modern world.
  • Restaurants can make the use of the chatbots to get the users feedback to make the brand image better.
  • There is no need for these restaurants to be called manually to make a booking.
  • Run This will take the dataset.json file and convert all the sentences to FastText Vectors.
  • Restaurant chatbots can be used to automate a wide range of customer service tasks within the restaurant industry.

These chatbot for restaurantss with the use of machine learning can provide that customer support with that missing human touch. The bots work according to the customer’s position in the sales funnel. Bots can provide accurate support according to the situation of the customer. And when something very challenging comes up it can always be taken over by a human agent.

Do I need to know how to code to build a Hospitality chatbot?

Gupshup’s no-code restaurant chatbot platform is ideal for restaurants looking to simplify their payments, takeaways, and home delivery processes. Plus, restaurant chatbots assure uniform treatment of any customers, as they do not change of mood and do not have favorites. In this article, we will go through several possible utilizations of restaurant chatbots to discover the value they can add to a restaurant business. To give the reader a complete picture, both advantages and disadvantages will be outlined.


Firstly, you need to connect your Stripe account with Landbot. Next, set the “Amount” to “VARIABLE” and indicate which variable will represent the amount. To finalize, set the currency of the operation and define the message the bot will pass to the customer.